Create Experiences That Delight Customers with Actionable CX Research
From journey mapping to usability testing, insights that drive real improvements to customer satisfaction.
We empower clients with insights that show big picture truths, but are also granular and nuanced enough to drive real action. Our experience research is designed to create brand and product experiences that delight customers and satisfy real needs.
Our boutique approach combines comprehensive customer journey understanding with detailed usability analysis. We help you identify exactly where and how to improve experiences for maximum customer satisfaction and business impact.
Ready to transform your customer experience? Let's discuss how experience research can drive meaningful improvements.
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Trusted by Industry Leaders Who Put Customers First
What Research Leaders Say About Working With Us
The greatest benefit to having Chris as a partner is his efforts to fully engrain himself in your business and understand the why behind the research.”
With over 20 years in market research, Chris has vetted dozens of AI tools through hands-on testing with clients like Spotify, Netflix, and Amazon. He helps research leaders navigate the AI landscape without wasting time on false promises.
Chris and his team prioritize human connection in all aspects of research and won't sacrifice insight quality for technological shortcuts. His practical approach has made him a trusted advisor to leading brands seeking to enhance their research capabilities through strategic AI implementation.
